Returns & Refunds Policy

1) Return eligibility

• New & unused items may be returnable by prior RMA approval.
• Non-returnable (unless defective or agreed in writing):
• Custom/special-order items; made-to-order configurations
• Opened sterile packaging or tamper-evident seals broken
• Electronic parts that have been installed, programmed, or energized
• Software/firmware, calibration gases/chemicals, temperature-controlled goods
• Items without original packaging, labels, accessories or missing serial numbers

2) RMA process

1. Email support@partsformed.com with your order number, part number(s), serial numbers (if any), and reason for return.
2. We will advise eligibility and issue an RMA number and return instructions where applicable.
3. Return the item(s) in original packaging with the RMA number clearly shown on the box. Unauthorised returns may be refused.

3) Timeframes

• Request window: contact us within 14 calendar days of delivery for return consideration.
• Defective on arrival (DOA): report within 7 calendar days of delivery.

4) Condition & inspection

• Returned items must arrive unused, undamaged, and complete. We reserve the right to test and inspect returns. Items failing inspection may be returned to you or subject to repair/handling fees.

5) Restocking & fees

• A restocking fee may apply to eligible returns (typically 15–25% depending on item type and supplier policy) plus any non-recoverable costs (original outbound shipping, testing, and repacking).

6) Shipping costs for returns

• Unless the return is due to our error or a confirmed defect, return shipping and insurance are the customer’s responsibility. We can provide a prepaid label and deduct the cost from the refund upon request (where available).

7) Refund method & timing

• Approved refunds are processed to the original payment method.
• Bank transfers: typically 5–10 business days after we issue the credit; processing times vary by bank and country.
• We cannot refund to a different payer or method than originally used.

8)  Exchanges

• Where stock allows, we can process exchanges via a new order and credit the returned item upon inspection.

9) Incorrect items / shortages

• If you receive the wrong item or a shortage, contact us within 48 hours of delivery and we will correct it promptly.